Terms
and 
Conditions

These terms and conditions set out the basis on which we, Portfolio Luxe t/a Style Luxe Interiors Limited, registered office 98 Hornchurch Road, Hornchurch, RM11 1JS, company no. 11085224 (“we”, “us”), are agreeing to provide our interior design services (the “Services”) and/or the supply of furniture, fixtures, equipment, soft furnishings and accessories (the “Goods”) to you, a customer wishing to purchase those goods or services (“you”, “your”, “Customer”). 

These terms and conditions will vary depending on whether you are a business customer purchasing Goods and/or Services for re-use or resale in your business, or an individual consumer, purchasing Goods and/or Services for your own private home. All rights under these terms and conditions apply to both business and consumer customers. 

 

Our Process 

We will provide you with a non-binding quotation for the Goods and/or Services you require. This will include an estimate of the costs, approximate timescales, and a general outline of the work involved in your project. Quotations are valid for 30 days from the date of issue.

Where you are purchasing Goods only, the quotation will include a description of the Goods, the quantities, and the total price. By confirming in writing that you wish to proceed with the Goods and/or Services as outlined in the quotation, you are making an offer to purchase from us. A contract will only be formed once we have confirmed in writing our acceptance of your offer, at which point we will agree to provide the Goods and/or Services in accordance with the Specification and/or Quotation (as applicable).

For Goods, we require 100% payment in advance. Goods will only be ordered from our suppliers once full payment has been received. All lead times are provided as estimates and are subject to confirmation by the manufacturer. Lead times will only commence once an order is placed. We are not responsible for any delays or cancellations caused by our suppliers or manufacturers, as these are outside our reasonable control. However, we will endeavour to provide timely updates in the event of such delays.

For Services, we require a 50% deposit prior to commencement, with the remaining 50% payable upon completion.

Any samples, drawings, descriptive materials or advertising issued by us, and any descriptions or illustrations contained on our website, in catalogues or brochures, are for illustrative purposes only. They are provided to give a general idea of the Services or Goods described and shall not form part of the Contract or have any contractual effect.

These Terms and Conditions apply to the Contract to the exclusion of any other terms the Customer may seek to impose or incorporate.
 

Confidentiality and Data Sharing

Where third parties (e.g. contractors or suppliers) are required to complete your project, you authorise us to enter into contracts with such third parties on your behalf. We will be responsible for coordinating, communicating with, and contracting these parties as necessary. However, at your request, we are happy to agree that you may engage with a third party directly if preferred.
In the course of this process, it may be necessary to share certain personal data and project-related information with third parties in order for them to fulfil their obligations, such as design specifications, delivery details, or contact information.

Where deliveries are made directly to your residence or the project site, we may also need to share your personal data with delivery and installation providers to ensure proper fulfilment of the services.

We take your privacy seriously. Full details on how your personal data is collected, used, and protected can be found in our Privacy Policy, available on our website.
 

Our Goods and Services

We will supply the Goods and/or Services to you in accordance with the Specification and/or Quotation provided. We will carry out our Services with reasonable care and skill and will use all reasonable endeavours to meet any timeframes quoted. However, all dates are estimates only, and we cannot guarantee completion of the Services or delivery of the Goods (including those provided by third parties) by a specific date.

All sales are final, non-cancellable, and non-refundable.

Upon delivery, you must inspect the Goods and notify us in writing within 7 days of any damage or defects. Clear photographic evidence is required, including images of the external packaging and the affected items.

Returns will only be accepted where the Goods are faulty, damaged, or incorrectly delivered. Unauthorised returns will not be accepted, exchanged, or refunded. Where a return is valid, we reserve the right, at our discretion, to repair or replace the item or refund the full purchase price. We are not responsible for defects resulting from misuse, unauthorised alterations, failure to follow care instructions, or wear and tear.

Goods made from natural materials (e.g. fabric, leather, stone, or metal) may exhibit minor variations in colour or appearance between batches. These are inherent characteristics and do not constitute defects. The same terms apply to any repaired or replacement items provided.
From time to time, we may need to amend the Specification. This could be due to legal or regulatory changes, new information discovered about your property, or reasonable requests made during the project. Where such changes do not materially affect the quality of the Goods or Services, we will notify you of the effective date. For any material changes, we will consult with you in advance unless the amendment is urgent or legally required.

We reserve the right to suspend delivery or performance of the Services if you fail to meet the agreed payment terms set out in the Specification.

Should any issues arise with the Services provided, these must be raised with us in writing within 7 days of the project’s completion.

 

Pricing of Goods

All prices for our Goods are quoted exclusive of VAT and delivery charges, unless stated otherwise. Delivery costs will be quoted separately based on your specific order and delivery location.

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While we make every effort to ensure that pricing information is accurate, errors may occasionally occur. In the event that a pricing error is identified:

• If the correct price or delivery cost is lower than the price stated, we will charge the lower amount when dispatching the Goods to you.

• If the correct price or delivery cost is higher than the price stated, we will contact you as soon as possible to inform you of the error and provide you with the option to:

  • Proceed with your order at the correct price, or

  • Amend or cancel your order.

 

We will not process or dispatch your order without receiving your confirmation.

If the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we reserve the right not to supply the Goods at the incorrect price.

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Personalised and Bespoke Goods

We offer Goods that can be personalised or tailored to your individual specifications. All orders for personalised or bespoke items are final and cannot be amended, cancelled, or refunded once confirmed.

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Where we create or supply personalised Goods to your specification—whether through bespoke design elements, patterns, images, text, or other content—you are fully responsible for ensuring that the information and instructions you provide are accurate, complete, and lawful.

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You confirm that you either own the necessary intellectual property rights in any content you supply or that you have obtained appropriate, unrestricted permissions to use it. To the best of your knowledge, the content you provide does not infringe any third-party intellectual property rights.

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If you are a business customer:

Where Goods are manufactured to your specification, you agree to indemnify us in full against any claims, costs, damages, legal fees, or other losses (including direct, indirect or consequential losses) arising out of or in connection with any claim that the personalised Goods infringe a third party’s intellectual property rights. This indemnity will survive the termination of the Contract.

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If you are a consumer customer:

If the Goods are made to your specification and we receive a claim for infringement of a third party’s intellectual property rights, and it can be shown that you knew or reasonably should have known the content was infringing, you agree to be responsible for covering any reasonable losses, legal fees, or expenses we incur as a result.

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We reserve the right to make amendments to your personalised specification where required by applicable laws or regulations and will notify you if this is the case.

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Pricing of Services 

We will provide our Services to you in accordance with the Specification and/or Quotation supplied. All Services will be carried out with reasonable care and skill, and we will use all reasonable endeavours to meet any estimated timeframes stated. However, any dates provided—whether in the Specification, Quotation, or otherwise—are estimates only and not guaranteed.

We cannot accept liability for any delays in completing the Services, including where those delays result from circumstances involving third parties engaged as part of the project.
 

Charges, Pricing and Payment

Our charges for the Services will be based on the time and materials required for us to provide the Services and complete your project, plus VAT.

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Definitions of our Services:

Initial Consultation – £125.00 + VAT
This fee covers an initial local visit or video consultation. Travel costs for out-of-area appointments are not included and will be quoted separately.

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Design Packages

The following services include a range of design options, with varying levels of mood boards, specifications, and quotations, depending on your needs:

• *Full Room Design

• *Design a Home

• *The Finishing Touch

*The quoted price for each package includes the initial mood board, design specification, and quotation for Goods. Any additional changes, revisions, or modifications requested beyond the initial scope will be charged at our hourly rate of £150 + VAT per hour.

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Supplementary Services

These services are quoted on a case-by-case basis and are tailored to your individual requirements:

• **Helping Hand

• **Personal Shopping and Trade Accessibility

• **Styling and Presentation for Property Developers

**Subsequent changes or additional work requested after the initial agreement will incur additional charges.

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Bespoke Services

• ***Made-to-Measure Drapery and Bespoke Joinery

***We work with carefully selected third-party suppliers to provide these specialist services. Any quotations issued by those third parties will be subject to their own terms and conditions. We cannot be held responsible for any changes, delays, pricing issues, or service complaints related to third-party quotations or work. Any issues arising from such engagements must be submitted in writing directly to the relevant supplier and resolved with them.

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Goods and Services Charges

The charges for Goods will be set out in the Specification and/or Quotation provided, which will include an estimated delivery cost. These charges are estimates only and may be subject to change.

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Where Charges relate to Goods only, full payment is required in advance as detailed in the Estimate/Specification. We reserve the right to increase the price of the Goods or delivery if there is:

1. An increase in our costs due to external factors (e.g. foreign exchange fluctuations, taxes, labour or material costs);

2. A request by you to amend delivery arrangements, quantities, or types of Goods;

3. A delay caused by insufficient or inaccurate information provided by you.

 

Where Charges relate to Services only, a 50% non-refundable deposit is required before work begins, with the balance due within 7 days of commencement, unless agreed otherwise in writing.

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Invoicing and Payments

• All invoices are due on presentation unless otherwise agreed.

• If payment is not made on time, we will charge interest at 5% per annum above the Bank of England base rate, accruing daily from the due date until full payment is received.

• You are responsible for paying both the overdue amount and the interest accrued.

• If the VAT rate changes between the date of your order and the date the Services are provided, the VAT rate applied will reflect the prevailing legal rate at the time of supply, unless payment has already been made in full.

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If you believe an invoice is incorrect, you must notify us immediately so we can investigate.

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If we appoint third-party contractors at your request to undertake installation or perform other works under the Specification, we are entitled to pass on the exact costs invoiced to us by those contractors. This may include materials, travel, accommodation, and other reasonable expenses incurred. These third-party charges are in addition to our own Charges outlined in the Specification.

 

Delivery

We will ensure that each delivery of Goods is accompanied by a delivery note detailing the type and quantity of the Goods. If this delivery note is missing, please contact us promptly to request a copy.

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Goods will be delivered to the agreed delivery address or collection point. Delivery may be carried out by a third-party courier acting on our behalf. Alternatively, you may collect the Goods from our premises or another agreed location within three business days of notification that the Goods are ready for collection.

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If you fail to provide an alternative delivery location and/or do not take delivery of the Goods within three business days after we or the third-party courier have attempted delivery or notified you that the Goods are ready:

1. Delivery will be deemed completed at 9:00 am on the third business day following our notification that the Goods were ready;

2. We will store the Goods until actual delivery occurs and may charge you for related costs and expenses, including insurance;

3. If delivery is via a third-party courier, we will notify you of the date for redelivery as soon as possible.

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If ten business days pass after our attempted delivery or notification, and you have not accepted or taken delivery, we reserve the right to resell or dispose of all or part of the Goods. After deducting reasonable storage or resale costs, we will account to you for any surplus over the price of the Goods or charge you for any shortfall.

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If a third-party courier attempts but fails to deliver twice, we reserve the right to cancel the delivery and charge you any applicable cancellation fees.

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Delivery is complete once the Goods have been unloaded. Any delivery dates provided are approximate and not guaranteed; time of delivery is not of the essence.

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We are not liable for any delays or failure to deliver caused by events beyond our control or due to your failure to provide adequate or accurate delivery instructions.

 

Your Responsibilities

To enable us to provide the Goods and/or Services effectively, you agree to:

• Provide all information we reasonably request regarding your property and requirements.

• Keep us promptly updated on any changes to the property, your requirements, or any previously provided information, including updates on planning permissions or building regulation approvals related to the project.

• Grant safe access to your property for us and any employees, agents, consultants, or subcontractors as needed to deliver the Goods and/or Services and materials.

• Provide reasonable cooperation to us and any third-party contractors you engage in connection with the Goods and/or Services.

• Ensure you have all necessary licenses, permissions, and approvals to enable lawful delivery of the Goods and/or Services. This includes access rights to and from the property, planning permissions, building regulation approvals (where required), easements, and utilities rights.

• Keep any materials, equipment, or documents we leave at your property safe and in good condition at your own risk, and not damage or dispose of such property.

• Prepare and clear the areas of your property where Goods will be installed or Services performed by removing all personal belongings to a safe place, acknowledging that we are not responsible for damage to any belongings left in the area or inadequately protected.

• Maintain all necessary insurances throughout the project, including contents, home/buildings insurance for your property, and insurance for any goods purchased by you or on your behalf.

• Accept that all items and property you own remain at your risk throughout the duration of this Contract.

• Understand that we are not a party to any contracts you enter into with third parties and accept no liability regarding those contracts. While we may recommend or manage contractors or third parties, any interaction you have with them is on the basis that we act as your agent.

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We will not be responsible for delays caused by your actions or failure to meet your responsibilities. Additionally, we reserve the right to charge you additional fees if you fail to provide requested information regarding property access or fail to complete agreed-upon preparatory work, resulting in extra costs to us.

 

Ownership and Risk

Risk and responsibility for the Products pass to you at the moment we or the courier first attempt delivery, regardless of whether you (or a nominated alternative) actually take delivery.

Title (ownership) of the Products will not pass to you until we have received full payment (in cash or cleared funds) for:

• All products included in the delivery, and

• any applicable delivery or other charges.

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Until ownership has passed to you, you agree to:

• Hold the Products on a fiduciary basis as our Bailee.

• Store the Products separately from all other goods in your possession so they remain clearly identifiable as our property.

• Do not remove, deface, or obscure any identifying marks or packaging relating to the Products.

• Maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery (or attempted delivery).

 

Other Important Terms

We cannot be responsible for any loss, damage or injury to property by third-party suppliers (including contractors and delivery personnel).

These Terms & Conditions are governed by English Law.